- How BizWa Works
From WhatsApp Message to Business Action —Automatically
BizWa connects WhatsApp with your CRM, ERP, Helpdesk, and business applications to capture customer conversations, automate responses, trigger workflows, sync data, and track performance from one intelligent platform.
- The BizWa Workflow
How BizWa Converts Conversations into Business Intelligence
Every WhatsApp interaction is captured, processed, routed, and measured so your team can respond faster and work smarter.
Customer Sends WhatsApp Message
A customer reaches out via WhatsApp — order, query, or complaint.
BizWa Captures the Conversation
Every message lands in the BizWa unified inbox with full context.
AI Chatbot Responds Instantly
AI replies, qualifies intent, and handles common requests 24/7.
Lead, Ticket, or Workflow Created
BizWa creates the right record — lead, ticket, or approval task.
Data Syncs with CRM / ERP / Helpdesk
Two-way sync keeps every system updated in real time.
Right Agent or Manager Takes Action
Smart routing assigns the right person with full conversation history.
Dashboard Tracks Everything
KPIs, SLAs, conversions, and agent performance — live.
- Choose Your Workflow
One Platform for Different Business Workflows
Run sales, support, operations, and marketing — all from WhatsApp.
Sales Automation
- Lead generation
- Lead qualification
- Follow-up automation
- Sales pipeline tracking
- Appointment scheduling
Customer Support
- Complaint management
- Service requests
- Ticket tracking
- Escalation management
- Customer feedback
Business Operations
- Approval workflows
- Task management
- Internal notifications
- Document sharing
- Process automation
Marketing Automation
- Promotional campaigns
- Customer segmentation
- Broadcast messaging
- Event notifications
- Customer surveys
- Sales Lead Flow
WhatsApp Lead to CRM Follow-Up
Capture intent the moment a customer chats. BizWa qualifies, creates a CRM lead, assigns the right rep, and tracks every touch until conversion.
- WhatsApp Enquiry
- AI Qualification
- CRM Lead Created
- Sales Agent Assigned
- Follow-Up Triggered
- Conversion Tracked
32
Tickets
18
Tickets
7
Tickets
214
Tickets
- Support Ticket Flow
WhatsApp Complaint to Support Ticket
Convert customer complaints into trackable tickets with SLA enforcement, smart escalation, and resolution updates — all from WhatsApp.
- Customer Complaint
- Ticket Created
- Agent Assigned
- SLA Tracked
- Escalation Triggered
- Resolution Updated
- Approval Workflow
Approval Workflows Through WhatsApp
Trigger, approve, and notify — directly from chat. No more email chains or stuck approvals.
- Request Created
- Sent to Approver
- Approve / Reject
- System Updated
- Team Notified
Purchase Request
Manager on WhatsApp
ERP Updated
- PR status set to Approved
- PO auto-generated
- Procurement team notified
- Integrations
Connect BizWa with the Tools You Already Use
BizWa does not replace your existing systems. It connects WhatsApp with your business applications so every conversation becomes part of your workflow.
CRM Systems
Bi-directional sync
ERP Applications
Bi-directional sync
Helpdesk Platforms
Bi-directional sync
Billing Systems
Bi-directional sync
HRMS Solutions
Bi-directional sync
SCADA Systems
Bi-directional sync
IoT Platforms
Bi-directional sync
Mobile Applications
Bi-directional sync
Custom APIs
Bi-directional sync
- Dashboard & Analytics
Monitor Every Conversation from
One Dashboard
BizWa gives managers real-time visibility into customer conversations, team performance, campaign results and business KPIs.
- Setup Process
Go Live with BizWa in a Simple Setup Process
Typical onboarding takes 2–4 weeks. Our team handles integration, training and pilot launch with you.
01
Connect WhatsApp Business API
Onboard your verified WhatsApp Business number through our official Meta partner setup.
02
Integrate Business Systems
Plug into your CRM, ERP, helpdesk and internal apps using prebuilt connectors or APIs.
03
Configure Bots & Workflows
Design AI bot flows, routing rules, SLAs, templates and automation in a visual builder.
04
Train Team & Launch
Onboard agents and managers, run a pilot and go live with confidence.
- Ready to launch
Ready to See BizWa in Action?
Connect your CRM, automate customer engagement, manage support, streamline workflows, and track business performance with BizWa.
- What you'll see
- End-to-end WhatsApp workflow demo
- Live CRM / Helpdesk integration
- Bot + agent handover scenarios
- Analytics & ROI walkthrough
- Trusted by 800+ businesses worldwide