- BizWa Product Features
Explore the Features That Power Smart WhatsApp Business Automation
From AI chatbot replies to CRM sync, support tickets, workflow approvals, campaigns, and analytics — BizWa gives your team everything needed to manage WhatsApp as a complete business communication platform.
- Core Features
Built to Automate Sales, Support &
Business Workflows
From lead capture to support resolution, BizWa helps your team manage every WhatsApp
conversation with speed, clarity, and control.
CRM Integration
Sync WhatsApp conversations with your CRM automatically.
AI WhatsApp Chatbot
Automate FAQs, enquiries, bookings, and support 24/7.
Multi-Agent Inbox
Manage customer conversations from one shared WhatsApp inbox.
Lead Capture & Qualification
Capture, qualify, and assign leads automatically.
Customer Support Ticketing
Convert messages into tickets and track resolutions.
Workflow Automation
Automate approvals, notifications, escalations, and reminders.
Campaign Management
Run targeted WhatsApp campaigns and customer surveys.
Real-Time Analytics
Track conversations, response time, agents, leads, and campaigns.
- CRM Integration
Connect WhatsApp with Your CRM
BizWa connects WhatsApp conversations directly with CRM systems like Salesforce, Zoho, HubSpot, Microsoft Dynamics, and custom CRM applications. Every customer interaction can be captured, tracked, and synced automatically.
- Auto-sync WhatsApp conversations to CRM
- Update customer history automatically
- Avoid manual data entry
- Capture new enquiries as leads
- Assign leads to the right sales agent
- Reduce missed follow-ups
- 24/7 Intelligent Responses
Respond Instantly with AI Chatbot AI Chatbot
BizWa AI chatbot helps your business respond instantly to customer questions, qualify leads, handle FAQs, support customers, and provide 24/7 assistance.
- Answer FAQs automatically
- Qualify leads through conversation flows
- Handle product and service enquiries
- Reduce repetitive support workload
- Transfer complex chats to human agents
- Shared Team Inbox
Manage Every Conversation from
One Shared Inbox
With BizWa’s multi-agent WhatsApp inbox, your team can manage customer conversations from one centralized dashboard. Conversations can be assigned, routed, tracked, and resolved without confusion.
- Shared WhatsApp inbox for teams
- Smart conversation routing
- Agent assignment and tracking
- Avoid duplicate replies
- Full visibility for managers
- Lead Management
Capture, Qualify & Convert WhatsApp Leads
BizWa helps sales teams capture every WhatsApp enquiry, qualify the lead, assign it to the right agent, and trigger follow-up actions automatically.
Capture
New WhatsApp enquiries are captured automatically as leads.
Qualify
AI chatbot collects customer intent, requirement, and priority.
Assign
Hot leads are assigned to the right sales agent for faster conversion.
- Integrations
Integrate BizWa with Your Existing Business Systems
BizWa connects with your existing tools and business platforms, helping WhatsApp become a connected communication layer for your organization.
CRM Systems
Two-way real-time sync
ERP Applications
Two-way real-time sync
Helpdesk Platforms
Two-way real-time sync
Billing Systems
Two-way real-time sync
HRMS Solutions
Two-way real-time sync
SCADA Systems
Two-way real-time sync
IoT Platforms
Two-way real-time sync
Mobile Applications
Two-way real-time sync
Custom APIs
Bi-directional sync
- Get started
Ready to Automate Your WhatsApp Business Communication?
Connect your CRM, automate customer engagement, manage support, streamline workflows, and track business performance with BizWa.
